Terms Of Use


© PropertyMates Pty Ltd ABN 74 653 684 327 (“Property Mates, We, Us”) provides a platform where users (including property agents) may list and share information, content, materials and resources about the real property to individuals who join the platform and are interested in purchasing the real property listed by another user of the Platform.

Herein, property agents are referred to as (Agents) and the individual subscribers who use the Platform are referred to as (Subscribers) and together both Agents and Subscribers are referred to as Users (you, yours). 

Property Mates owns and operates the Property Mates Website made available at PropertyMates.io (referred to as the Platform).

These Terms of Use govern your use of the Platform.

1. Services

  1. We provide the Platform to you. 
  2. You become a User when you register an account with us on the Platform. We may refuse to accept your account registration as a User of the Platform for any reason at our sole discretion. 
  3. All information displayed on the Platform in respect of a property is provided by the Agent User (and not by us) (Content). We do not independently verify the Content and we make no promise about the accuracy of the information provided or the benefit to be derived from using such Content. 
  4. We provide a Wizard to help you in your buying/selling journey.  It will take you through a step-by-step process where you will meet our community of buyers agents, mortgage brokers, insurance agents, real estate agents, quantity surveyors, and conveyancers. Feel free to book a call with them! 
  5. We are not responsible for any communication, interaction or relationship between you and any other User of the Platform, whether or not it occurs on the Platform or by another means.
  6. We may, at any time, enhance and/or alter the features of the Platform at our sole discretion and without notice to you.
  7. We reserve the right to monitor your use of the Platform, through cookies and other means, for the purpose of obtaining insights about how users use the Platform and ensuring you are complying with these Terms of Use. 
  8. Nothing in these Terms of Use constitutes a relationship of employer and employee, principal and agent or partnership between you and us or between you and us. 

2. Your use of the Platform

  1. You warrant that you are at least 18 years old.
  2. You must: 
    1. ensure that any information you provide to us is true, accurate and complete;
    2. promptly follow all directions from us in respect to your conduct in connection with the Platform; 
    3. familiarise and follow any of the policies published by us at all times in connection with the Platform; 
    4. at all times in dealings with us, clients of ours, partners, sponsors, suppliers and contractors conduct yourself in a manner that protects and enhances our reputation; 
    5. comply with all applicable laws and regulations when using the Platform; and
    6. bear all costs and expenses related to your use of the Platform.
  3. You must not, in relation to your use of the Platform:
    1. misuse the Platform;
    2. allow others to access or use your account or share your log in or password with others;
    3. impersonate others;
    4. use the Platform in a way that violates applicable laws, that violates the intellectual property rights or other rights of us or others, or that is fraudulent, obscene, unprofessional, offensive, misleading or defamatory; 
    5. post Content, reviews or commentary to promulgate deceptive or offensive or extreme opinions or any other illegal, malicious or deceptive activities;
    6. reverse engineer, decompile or disassemble the Platform or use the Platform to develop a solution that is the same or substantially similar to the Platform; or
    7. except as permitted under this agreement, modify, reproduce, display, publish, distribute, copy, transmit, perform, license, create derivative works from, transfer, or sell or resell any information, content, software, or materials made available through the Platform.
  4. If you breach clauses 2.2 or 2.3 of these Terms of Use, we reserve the right to report any such breach to the relevant law enforcement authorities and disclose your identity to them. In addition, we reserve the right to suspend or terminate your access to the Platform at our sole discretion without notice
  5. You are solely responsible for all activities that occur on your account on the Platform. We will not be liable for any loss or damage arising from or related to activities on your account.

3. How much does it cost to use Property Mates?

Property Mates is a free platform. Buyers can create their free profile, start finding properties to buy and connect with our community. Sellers can post up to three free listings and connect with our community. 

If you'd like to join our community of businesses, it's completely free. So how are we earning? There is a 9% fee that we get from businesses for each booking you make via our platform.

4. Content

This section applies if you are an Agent:

  1. You warrant that you are authorised to publish the Content
  2. If you create and publish Content on the Platform you hereby authorise and consent to users accessing and viewing your Content. You also represent, warrant and undertake that for each piece of Content:
    1. you own or have obtained a licence to the Content; 
    2. you have obtained all rights, licenses, written consents and releases that are necessary     for the use of any third-party rights which subsist in the Content; and
    3. your Content is non-confidential and will be made available to Users.
  3. We reserve the right to remove any Content at any time that in our opinion, is incorrect, illegal, defamatory, offensive, obscene or contrary to the business interest, goodwill or reputation of Property Mates.
  4. You hereby acknowledge and agree that you are solely responsible for any Content you submit or contribute, and you have full responsibility for such content, including its legality, reliability, accuracy and appropriateness.
  5. You agree to indemnify, defend and hold us (and each of our officers, employees and agents) harmless against any loss, liability, damage, cost (including legal costs on a solicitor and own client basis) and other outgoing incurred or arising in connection with your Content.

5. Data

  1. Using the Platform will require you to provide us with and information about yourself and other information which is not personal information (Data).
  2. You grant to us a perpetual, worldwide, non-exclusive, transferable licence to enable us to use the Data to provide the Platform, improve the Platform functions, share the Data with third-parties and for our own records.
  3. We may make the Data available to other companies, organisations or individuals to use on a de-identifiable basis. No compensation will be paid to you with respect to the Data that you submit on the Platform. You should only submit Data on the Platform that you are comfortable sharing with others in accordance with these terms and conditions.

6. Intellectual Property

  1. You acknowledge that we retain exclusive ownership and control of the intellectual property rights in the Platform and any materials provided by us to you in connection with the Platform.
  2. You hereby grant to us a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Platform the any general suggestions, enhancement requests, recommendations or other feedback provided by you.
  3. You may store, print and display the content supplied solely for your own personal use.
  4. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

7. Intellectual Property

  1. You acknowledge and agree that Property Mates provides a Platform on which you may access Content to allow you to discuss, reflect and make decisions about real property and that Property Mates is not responsible for and has no liability to you in respect of the validation, implementation and operation of any of the outcomes arising from the Content.
  2. To the extent permitted by law we exclude all other terms, conditions, warranties and guarantees which might be implied into these Terms of Use.
  3. Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law, the material displayed on the Platform and/or in our marketing material is provided without any guarantees, conditions or warranties as to its accuracy. 
  4. Terms, conditions and warranties implied by law which cannot be excluded, restricted or modified apply to these Terms of Use to the extent required by Law.
  5. Subject to clause 7.4, our total and aggregate liability for loss suffered or sustained by you in connection with the provision of the Platform whether arising as a result of breach of contract, in tort (including negligence) or under statute and/or whether or not arising pursuant to an indemnity in these Terms of Use, is limited to the supply of the Platform again or payment of the costs of having the Platform supplied again.
  6. We are not liable to your (or any other person) for any indirect loss arising from a breach of these terms and conditions.
  7. For the purposes of this clause Indirect Loss means loss of revenue, loss of profits, loss of anticipated savings or business, pure economic loss, loss of data, loss resulting from data breach, loss of value of equipment (other than the cost of repair), loss of opportunity or expectation loss and any other form of consequential, special, indirect, punitive or exemplary loss or damages.
  8. You agree to indemnify, defend and hold us (and each of our officers, employees, contractors and agents) (together, the Indemnified Persons) harmless against any loss incurred or arising in respect of the death or illness of, or personal injury to, any individual in connection with provision of the Platform, except to the extent such loss arises from our negligence or wilful misconduct.

8. Disclaimers

  1. You acknowledge and agree that you assume all risks when using the Platform, including without limitation any and all of the risks associated with any online or offline interactions with other users and all risk for any damage to your computer system or loss of data.
  2. The Platform is not intended as professional or financial advice and must not be relied upon as such. You should obtain professional and financial advice tailored to your specific circumstances prior to making any decisions.
  3. We do not independently verify the information provided by each User and we make no promise about the accuracy of the information provided or the benefit to be derived from using such information. You will need to take this into account when forming your own view about relying on the Content and other information on the Platform and the extent to which you need to verify the accuracy and completeness of the Content and information from other sources. 
  4. We are not responsible for any communication, interaction, relationship or transaction between you and any other users of the Platform, whether or not it occurs on the Platform or by another means.
  5. While we take all due care in providing the Platform, we do not provide any specific warranty, either express or implied, including without limitation warranties of merchantability or fitness for a particular purpose except as we are required to by the Australian Consumer Law. 
  6. We take reasonable care in ensuring that any material we provide to you is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your device which arises in connection with your use of the Platform or any linked websites.
  7. As the Platform is provided online over the internet, we are not responsible for any computer failures, problems or errors, connection speed, interruptions of service or any technical or mechanical malfunctions, or any other malfunctions, whether caused by computer, servers, telephone, cable or satellites, human error, programming, equipment or otherwise related to the attempted entry into and participation during the training session.
  8. We will, to the best of our ability, ensure the Platform is available for access at all times but are not responsible if you are not able to access the Platform as a result of: 
    1. us undertaking preventative or remedial maintenance; or
    2. as a result of any circumstances beyond our control.

9. Termination and Suspension

  1. We reserve the right to suspend or terminate your right to use the Platform if, at any time, you breach these Terms of Use.
  2. If the Platform is shut down for any reason (Closure) we will give you as much notice as is practicable of a Closure. In this case we will have no liability to:
    1. Users who may have booked a called for a buyers agent, mortgage broker, insurance agent, real estate agent, lawyer, and conveyancer and did not receive the Content from that individual.  

10. Privacy Policy

  1. Our privacy policy, which sets out how we will use your information, can be found at privacy policy.By using this Website, you consent to the processing described the privacy policy and warrant that all data provided by you is accurate.

11. Linking

  1. The Platform and the information we provide to you as part of the Platform contains links to other websites, including the websites of third-party providers. These are provided for convenience only. 
  2. We have no control over or responsibility for anything on those websites. 
  3. Any link to another website (including that of a third-party provider) does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products and/or services which they provide, (including their services).
  4. We reserve the right to withdraw linking permission without notice.

12. Updates to Terms of Use

  1. We may amend these Terms of Use at any time. 
  2. We will endeavour to notify you of any changes to these Terms of Use in writing. 
  3. If you continue to access the Platform following any amendment to these Terms of Use you will be taken to have agreed to comply with the Terms of Use as changed. If you do not agree with changes to the Terms of Use, you should not use or access the Platform. 

13. Complaints

  1. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

14. Notices

  1. Notices given under these Terms of Use must be in writing and delivered by email to the recipient’s email address associated with your account on the Platform. If you want to contact us about any aspect of these Terms of Use then please send email to policy@propertymates.io

15. General

  1. Any confidential information disclosed by us to you must be kept confidential by you and only used for the purpose of providing the Platform.
  2. Each of us must (at our own expense) do all things as the other party asks as may be reasonably required or necessary to give the other the full benefit of any obligations owed to the other and expressed in these Terms of Use.
  3. The rights and obligations in clauses 1, 2, 4, 5, 6, 7, 8 and 9 will survive the termination or expiry of these Terms of Use.
  4. All or any part of these Terms of Use that is illegal or unenforceable will be severed and will not affect the continued operation of the remaining provisions. 
  5. These Terms of Use prevail in the event that anything in, or associated with, the provision of the Services is inconsistent with these Terms of Use.
  6. Any failure by Property Mates to enforce any provision of these Terms of Use shall not be treated as a waiver of that provision, nor shall it affect our right to subsequently enforce that provision.
  7. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and Property Mates and supersede any prior versions of these Terms of Use and all other communications whether oral or written, express or implied.

16. Governing Law

  1. These Terms of Use are governed by the laws of the State of New South Wales. Each of us submits to the non-exclusive jurisdiction of courts exercising jurisdiction in the State of New South Wales in connection with all matters concerning these Terms of Use.